{"id":240902,"date":"2026-09-02T07:01:13","date_gmt":"2026-09-02T05:01:13","guid":{"rendered":"https:\/\/global-technology.ch\/support-technique-2026\/"},"modified":"2026-10-01T22:14:24","modified_gmt":"2026-10-01T20:14:24","slug":"support-technique","status":"publish","type":"page","link":"https:\/\/global-technology.ch\/fr\/support-technique\/","title":{"rendered":"Support technique"},"content":{"rendered":"<style>[et_pb_section bb_built=\"1\" admin_label=\"01 \u2014 Stile Supporto\" module_class=\"gt26-style\" next_background_color=\"#000000\"][et_pb_row][et_pb_column type=\"4_4\"][et_pb_code].gt26-style{display:none!important}.gt26{--n:#062a4e;--b:#0b4f87;--c:#00b8d4;--o:#f5a623;--i:#173650;--m:#60768a;--s:#f3f7fa;font-family:Arial,Helvetica,sans-serif;color:var(--i)}.gt26 *{box-sizing:border-box}.gt26 a{text-decoration:none}.gt26-shell{width:min(1180px,calc(100% - 48px));margin:auto}.gt26-hero{padding:105px 0;color:#fff;background:linear-gradient(90deg,rgba(3,31,58,.98),rgba(5,49,83,.87) 58%,rgba(5,61,91,.64)),url('https:\/\/global-technology.ch\/wp-content\/uploads\/2026\/09\/supporto-tecnico-pcb-v1-optimized.webp') center\/cover}.gt26-ey{font-size:13px;letter-spacing:.16em;font-weight:800;text-transform:uppercase;color:var(--c);margin:0 0 18px}.gt26-hero h1{max-width:820px;font-size:clamp(42px,5vw,70px);line-height:1.04;letter-spacing:-.035em;color:#fff;margin:0 0 24px}.gt26-hero p{max-width:720px;font-size:20px;line-height:1.62;color:#e9f3fa;margin:0 0 32px}.gt26-actions{display:flex;gap:14px;flex-wrap:wrap}.gt26-btn{display:inline-flex;min-height:52px;padding:0 24px;align-items:center;justify-content:center;border-radius:4px;font-weight:800;font-size:13px;letter-spacing:.05em}.gt26-btn--o{background:var(--o);color:var(--n)}.gt26-btn--n{background:var(--n);color:#fff}.gt26-btn--g{border:1px solid #fff;color:#fff}.gt26-sec{padding:88px 0}.gt26-soft{background:var(--s)}.gt26-head{max-width:780px;margin-bottom:44px}.gt26-head h2,.gt26-split h2,.gt26-call h2{font-size:clamp(32px,4vw,50px);line-height:1.12;letter-spacing:-.025em;color:var(--n);margin:0 0 16px}.gt26-head p,.gt26-split p{font-size:18px;line-height:1.7;color:var(--m);margin:0}.gt26-grid{display:grid;grid-template-columns:repeat(3,1fr);gap:22px}.gt26-card{background:#fff;border:1px solid #dce7ee;border-radius:10px;padding:30px;box-shadow:0 8px 26px rgba(5,42,78,.06)}.gt26-num{font-size:13px;color:var(--o);font-weight:900;letter-spacing:.12em}.gt26-card h3{font-size:24px;color:var(--n);margin:16px 0 12px}.gt26-card p{font-size:16px;line-height:1.62;color:var(--m);margin:0}.gt26-split{display:grid;grid-template-columns:1fr 1fr;gap:60px;align-items:start}.gt26-panel{background:var(--n);color:#fff;border-radius:10px;padding:42px}.gt26-panel h3{font-size:28px;color:#fff;margin:0 0 18px}.gt26-list{list-style:none;padding:0;margin:0}.gt26-list li{position:relative;padding:10px 0 10px 30px;line-height:1.5}.gt26-list li:before{content:'\u2713';position:absolute;left:0;color:var(--c);font-weight:900}.gt26-note{border-left:5px solid var(--o);background:#fff5df;padding:22px 24px;margin-top:24px;color:#56451f}.gt26-files{display:grid;grid-template-columns:repeat(3,1fr);gap:14px}.gt26-file{display:block;border:1px solid #dce7ee;background:#fff;border-radius:7px;padding:17px 18px;color:var(--b);font-weight:800}.gt26-file:after{content:' \u2197';color:var(--o)}.gt26-call{background:var(--o);padding:72px 0}.gt26-call .gt26-shell{display:grid;grid-template-columns:1.35fr .65fr;gap:30px;align-items:center}.gt26-call h2{margin:0}.gt26-call p{font-size:18px;margin:14px 0 0}.gt26-call__a{text-align:right}@media(max-width:980px){.gt26-grid,.gt26-files{grid-template-columns:repeat(2,1fr)}.gt26-split,.gt26-call .gt26-shell{grid-template-columns:1fr}.gt26-call__a{text-align:left}.gt26-sec{padding:70px 0}}@media(max-width:640px){.gt26-shell{width:calc(100% - 30px)}.gt26-grid,.gt26-files{grid-template-columns:1fr}.gt26-hero{padding:78px 0}.gt26-hero h1{font-size:40px}.gt26-hero p{font-size:17px}.gt26-sec{padding:56px 0}.gt26-panel{padding:28px}.gt26-btn{width:100%}}[\/et_pb_code][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section bb_built=\"1\" admin_label=\"02 \u2014 Hero Supporto\" fullwidth=\"on\" prev_background_color=\"#000000\" next_background_color=\"#000000\"][et_pb_fullwidth_code].gt26-visual{padding:54px 0;background:var(--s)}.gt26-visual figure{margin:0}.gt26-visual img{display:block;width:100%;height:auto;border-radius:16px;box-shadow:0 18px 44px rgba(8,43,73,.16)}.gt26-visual figcaption{font-size:14px;line-height:1.5;color:#60768a;margin-top:12px;text-align:center}<\/style>\n<div class=\"gt26\">\n<section class=\"gt26-hero\">\n<div class=\"gt26-shell\">\n<p class=\"gt26-ey\">Comp\u00e9tence appliqu\u00e9e au processus<\/p>\n<h1>Support technique pour am\u00e9liorer la qualit\u00e9, l\u2019efficacit\u00e9 et la continuit\u00e9 de production<\/h1>\n<p>Nous accompagnons les ateliers de per\u00e7age et de fraisage dans le choix des param\u00e8tres, l\u2019analyse des d\u00e9fauts et l\u2019optimisation des op\u00e9rations PCB.<\/p>\n<div class=\"gt26-actions\"><a class=\"gt26-btn gt26-btn--o\" href=\"https:\/\/global-technology.ch\/fr\/contact\/\">Demander une assistance<\/a><a class=\"gt26-btn gt26-btn--g\" href=\"https:\/\/global-technology.ch\/fr\/centre-de-telechargement-technique\/\">Documentation technique<\/a><\/div>\n<\/div>\n<\/section>\n<\/div>\n<p>[\/et_pb_fullwidth_code][\/et_pb_section][et_pb_section bb_built=\u00a0\u00bb1&Prime; admin_label=\u00a0\u00bb03 \u2014 Aree di supporto\u00a0\u00bb fullwidth=\u00a0\u00bbon\u00a0\u00bb prev_background_color=\u00a0\u00bb#000000&Prime; next_background_color=\u00a0\u00bb#000000&Prime;][et_pb_fullwidth_code]<\/p>\n<div class=\"gt26\">\n<section class=\"gt26-sec gt26-soft\">\n<div class=\"gt26-shell\">\n<div class=\"gt26-head\">\n<p class=\"gt26-ey\">Comment pouvons-nous vous aider<\/p>\n<h2>Un support concret, du probl\u00e8me \u00e0 la solution<\/h2>\n<p>Nous partons de l\u2019application, des mat\u00e9riaux et de la machine afin d\u2019identifier les causes, les param\u00e8tres et les actions correctives.<\/p>\n<\/div>\n<div class=\"gt26-grid\">\n<article class=\"gt26-card\"><span class=\"gt26-num\">01 \u00b7 PROCESSUS<\/span><\/p>\n<h3>Per\u00e7age et fraisage<\/h3>\n<p>\u00c9valuation des param\u00e8tres de coupe, du nombre de coups, de la qualit\u00e9 du trou et de la dur\u00e9e de vie des outils.<\/p>\n<\/article>\n<article class=\"gt26-card\"><span class=\"gt26-num\">02 \u00b7 DIAGNOSTIC<\/span><\/p>\n<h3>Analyse des d\u00e9fauts<\/h3>\n<p>Aide \u00e0 l\u2019identification des causes et \u00e0 la d\u00e9finition des actions correctives possibles.<\/p>\n<\/article>\n<article class=\"gt26-card\"><span class=\"gt26-num\">03 \u00b7 FORMATION<\/span><\/p>\n<h3>Documentation technique<\/h3>\n<p>Cours d\u2019introduction, guides, tableaux de param\u00e8tres et supports pour techniciens et op\u00e9rateurs.<\/p>\n<\/article>\n<\/div>\n<\/div>\n<\/section>\n<\/div>\n<p>[\/et_pb_fullwidth_code][\/et_pb_section][et_pb_section bb_built=\u00a0\u00bb1&Prime; admin_label=\u00a0\u00bbVisuale tecnica\u00a0\u00bb fullwidth=\u00a0\u00bbon\u00a0\u00bb prev_background_color=\u00a0\u00bb#000000&Prime; next_background_color=\u00a0\u00bb#000000&Prime;][et_pb_fullwidth_code]<\/p>\n<div class=\"gt26\">\n<section class=\"gt26-visual\">\n<div class=\"gt26-shell\">\n<figure><img src=\"https:\/\/global-technology.ch\/wp-content\/uploads\/2026\/10\/pcb-technical-support-flow-v1.jpg\" alt=\"Parcours d\u2019analyse technique PCB, du d\u00e9faut au r\u00e9sultat v\u00e9rifi\u00e9\" width=\"1400\" height=\"788\" loading=\"lazy\" decoding=\"async\"><figcaption>Sch\u00e9ma illustratif du parcours d\u2019analyse ; les instruments et essais varient selon le probl\u00e8me.<\/figcaption><\/figure>\n<\/div>\n<\/section>\n<\/div>\n<p>[\/et_pb_fullwidth_code][\/et_pb_section][et_pb_section bb_built=\u00a0\u00bb1&Prime; admin_label=\u00a0\u00bb04 \u2014 Numero di battute\u00a0\u00bb fullwidth=\u00a0\u00bbon\u00a0\u00bb prev_background_color=\u00a0\u00bb#000000&Prime; next_background_color=\u00a0\u00bb#000000&Prime;][et_pb_fullwidth_code]<\/p>\n<div class=\"gt26\">\n<section class=\"gt26-sec\">\n<div class=\"gt26-shell\">\n<div class=\"gt26-split\">\n<div>\n<p class=\"gt26-ey\">Per\u00e7age<\/p>\n<h2>Comment d\u00e9terminer le nombre de coups<\/h2>\n<p>La valeur d\u00e9pend du diam\u00e8tre du foret, du type de mat\u00e9riau et de l\u2019utilisation d\u2019un outil neuf ou r\u00e9aff\u00fbt\u00e9. Les param\u00e8tres disponibles sont calcul\u00e9s pour des forets neufs avec une vitesse p\u00e9riph\u00e9rique de coupe de 150 m\/min.<\/p>\n<div class=\"gt26-note\"><strong>Remarque technique :<\/strong> pour maintenir la qualit\u00e9 et pr\u00e9venir les d\u00e9fauts, les forets r\u00e9aff\u00fbt\u00e9s devraient effectuer environ 20 % de coups en moins que les forets neufs.<\/div>\n<\/div>\n<div class=\"gt26-panel\">\n<h3>Proc\u00e9dure de calcul<\/h3>\n<ol class=\"gt26-list\">\n<li>Identifier la valeur correspondant au diam\u00e8tre et au mat\u00e9riau.<\/li>\n<li>Convertir la valeur obtenue en millim\u00e8tres.<\/li>\n<li>La diviser par l\u2019\u00e9paisseur du mat\u00e9riau \u00e0 percer.<\/li>\n<li>Adapter le r\u00e9sultat aux conditions r\u00e9elles de la machine et de l\u2019outil.<\/li>\n<\/ol>\n<\/div>\n<\/div>\n<\/div>\n<\/section>\n<\/div>\n<p>[\/et_pb_fullwidth_code][\/et_pb_section][et_pb_section bb_built=\u00a0\u00bb1&Prime; admin_label=\u00a0\u00bb05 \u2014 Formazione e documenti\u00a0\u00bb fullwidth=\u00a0\u00bbon\u00a0\u00bb prev_background_color=\u00a0\u00bb#000000&Prime; next_background_color=\u00a0\u00bb#000000&Prime;][et_pb_fullwidth_code]<\/p>\n<div class=\"gt26\">\n<section class=\"gt26-sec gt26-soft\">\n<div class=\"gt26-shell\">\n<div class=\"gt26-head\">\n<p class=\"gt26-ey\">Formation technique<\/p>\n<h2>Guides, cours et fiches pour l\u2019atelier de production<\/h2>\n<p>Nous proposons des cours d\u2019introduction au per\u00e7age et au fraisage, des guides des d\u00e9fauts, des analyses de causes, des actions correctives et des tableaux de param\u00e8tres.<\/p>\n<\/div>\n<div class=\"gt26-files\"><a class=\"gt26-file\" href=\"https:\/\/global-technology.ch\/wp-content\/uploads\/2020\/05\/Speeds-and-feeds-IMS_EAC.pdf\">Speeds and Feeds IMS\/EAC<\/a><a class=\"gt26-file\" href=\"https:\/\/global-technology.ch\/wp-content\/uploads\/2020\/05\/EAC30-R_engl..pdf\">EAC30-R<\/a><a class=\"gt26-file\" href=\"https:\/\/global-technology.ch\/wp-content\/uploads\/2020\/05\/MU42S.pdf\">MU42S<\/a><a class=\"gt26-file\" href=\"https:\/\/global-technology.ch\/wp-content\/uploads\/2020\/05\/UX42S-UX40S.pdf\">UX42S \/ UX40S<\/a><a class=\"gt26-file\" href=\"https:\/\/global-technology.ch\/wp-content\/uploads\/2020\/05\/UX30E.pdf\">UX30E<\/a><a class=\"gt26-file\" href=\"https:\/\/global-technology.ch\/fr\/centre-de-telechargement-technique\/\">Toute la documentation<\/a><\/div>\n<\/div>\n<\/section>\n<\/div>\n<p>[\/et_pb_fullwidth_code][\/et_pb_section][et_pb_section bb_built=\u00a0\u00bb1&Prime; admin_label=\u00a0\u00bb06 \u2014 Benefici\u00a0\u00bb fullwidth=\u00a0\u00bbon\u00a0\u00bb prev_background_color=\u00a0\u00bb#000000&Prime; next_background_color=\u00a0\u00bb#000000&Prime;][et_pb_fullwidth_code]<\/p>\n<div class=\"gt26\">\n<section class=\"gt26-sec\">\n<div class=\"gt26-shell\">\n<div class=\"gt26-head\">\n<p class=\"gt26-ey\">R\u00e9sultats<\/p>\n<h2>La connaissance technique au service de l\u2019efficacit\u00e9<\/h2>\n<\/div>\n<div class=\"gt26-grid\">\n<article class=\"gt26-card\">\n<h3>Moins de rebuts<\/h3>\n<p>Les param\u00e8tres et actions correctives contribuent \u00e0 r\u00e9duire les d\u00e9fauts et les reprises.<\/p>\n<\/article>\n<article class=\"gt26-card\">\n<h3>Des outils plus durables<\/h3>\n<p>Des r\u00e9glages adapt\u00e9s au mat\u00e9riau et \u00e0 la g\u00e9om\u00e9trie prolongent la dur\u00e9e de vie.<\/p>\n<\/article>\n<article class=\"gt26-card\">\n<h3>Des op\u00e9rateurs mieux form\u00e9s<\/h3>\n<p>Une documentation claire pour former rapidement le personnel de production.<\/p>\n<\/article>\n<\/div>\n<\/div>\n<\/section>\n<\/div>\n<p>[\/et_pb_fullwidth_code][\/et_pb_section][et_pb_section bb_built=\u00a0\u00bb1&Prime; admin_label=\u00a0\u00bb06b \u2014 Application cases\u00a0\u00bb fullwidth=\u00a0\u00bbon\u00a0\u00bb][et_pb_fullwidth_code]<\/p>\n<div class=\"gt26\">\n<section class=\"gt26-sec gt26-soft gt26-cases\" id=\"application-cases\">\n<div class=\"gt26-shell\">\n<div class=\"gt26-head\">\n<p class=\"gt26-ey\">M\u00e9thode d\u2019intervention<\/p>\n<h2>Notre approche dans trois situations typiques<\/h2>\n<p>Ces situations illustrent la m\u00e9thode suivie pour analyser une application. Pour des raisons de confidentialit\u00e9, nous ne publions ni noms, ni donn\u00e9es de commande, ni r\u00e9sultats propres \u00e0 un client.<\/p>\n<\/div>\n<div class=\"gt26-grid\">\n<article class=\"gt26-card\" id=\"case-hole-quality\">\n<h3>Qualit\u00e9 des trous dans les multicouches<\/h3>\n<p><strong>Situation<\/strong><br \/>Bavures, smear ou parois irr\u00e9guli\u00e8res sur des multicouches de forte \u00e9paisseur.<\/p>\n<p><strong>Ce que nous v\u00e9rifions<\/strong><br \/>Usure et g\u00e9om\u00e9trie du foret, param\u00e8tres de coupe, entry et back-up materials, composition de l\u2019empilage et faux-rond.<\/p>\n<p><strong>Ce que nous proposons<\/strong><br \/>Un outil et des param\u00e8tres initiaux \u00e0 tester. Si n\u00e9cessaire, nous recommandons des modifications de la composition de l\u2019empilage.<\/p>\n<p><strong>R\u00e9sultat attendu<\/strong><br \/>Paroi de trou stable et param\u00e8tres document\u00e9s pour la production.<\/p>\n<\/article>\n<article class=\"gt26-card\" id=\"case-microdrilling\">\n<h3>Casse en microper\u00e7age<\/h3>\n<p><strong>Situation<\/strong><br \/>Casses fr\u00e9quentes de forets de petit diam\u00e8tre.<\/p>\n<p><strong>Ce que nous v\u00e9rifions<\/strong><br \/>Faux-rond r\u00e9el \u00e0 la broche, \u00e9tat des pinces et de la broche, chip load et hauteur de l\u2019empilage.<\/p>\n<p><strong>Ce que nous proposons<\/strong><br \/>Correction des param\u00e8tres et, si n\u00e9cessaire, contr\u00f4le ou r\u00e9paration de la broche et remplacement des pinces.<\/p>\n<p><strong>R\u00e9sultat attendu<\/strong><br \/>Moins de casses et une cause identifi\u00e9e, pas seulement un changement d\u2019outil.<\/p>\n<\/article>\n<article class=\"gt26-card\" id=\"case-tool-stock\">\n<h3>Planification des stocks d\u2019outils<\/h3>\n<p><strong>Situation<\/strong><br \/>Consommation variable et risque d\u2019arr\u00eat pour les diam\u00e8tres critiques.<\/p>\n<p><strong>Ce que nous v\u00e9rifions<\/strong><br \/>Diam\u00e8tres les plus utilis\u00e9s, consommations historiques, stocks disponibles et d\u00e9lais d\u2019approvisionnement.<\/p>\n<p><strong>Ce que nous proposons<\/strong><br \/>Un programme de livraisons et un stock d\u00e9di\u00e9 aux articles critiques.<\/p>\n<p><strong>R\u00e9sultat attendu<\/strong><br \/>Disponibilit\u00e9 des outils critiques sans stock excessif.<\/p>\n<\/article>\n<\/div>\n<\/div>\n<\/section>\n<\/div>\n<p>[\/et_pb_fullwidth_code][\/et_pb_section][et_pb_section bb_built=\u00a0\u00bb1&Prime; admin_label=\u00a0\u00bb07 \u2014 CTA Supporto\u00a0\u00bb fullwidth=\u00a0\u00bbon\u00a0\u00bb prev_background_color=\u00a0\u00bb#000000&Prime;][et_pb_fullwidth_code]<\/p>\n<div class=\"gt26\">\n<section class=\"gt26-call\">\n<div class=\"gt26-shell\">\n<div>\n<h2>Vous rencontrez un probl\u00e8me de per\u00e7age ou de fraisage ?<\/h2>\n<p>D\u00e9crivez-nous la machine, le mat\u00e9riau et le r\u00e9sultat attendu : nous \u00e9valuerons ensemble la prochaine \u00e9tape.<\/p>\n<\/div>\n<div class=\"gt26-call__a\"><a class=\"gt26-btn gt26-btn--n\" href=\"https:\/\/global-technology.ch\/fr\/contact\/\">Parler \u00e0 un technicien<\/a><\/div>\n<\/div>\n<\/section>\n<\/div>\n<p>[\/et_pb_fullwidth_code][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Comp\u00e9tence appliqu\u00e9e au processus Support technique pour am\u00e9liorer la qualit\u00e9, l\u2019efficacit\u00e9 et la continuit\u00e9 de production Nous accompagnons les ateliers de per\u00e7age et de fraisage dans le choix des param\u00e8tres, l\u2019analyse des d\u00e9fauts et l\u2019optimisation des op\u00e9rations PCB. Demander une assistanceDocumentation technique [\/et_pb_fullwidth_code][\/et_pb_section][et_pb_section bb_built=\u00a0\u00bb1&Prime; admin_label=\u00a0\u00bb03 \u2014 Aree di supporto\u00a0\u00bb fullwidth=\u00a0\u00bbon\u00a0\u00bb prev_background_color=\u00a0\u00bb#000000&Prime; next_background_color=\u00a0\u00bb#000000&Prime;][et_pb_fullwidth_code] Comment pouvons-nous vous [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"off","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"class_list":["post-240902","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/global-technology.ch\/fr\/wp-json\/wp\/v2\/pages\/240902","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/global-technology.ch\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/global-technology.ch\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/global-technology.ch\/fr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/global-technology.ch\/fr\/wp-json\/wp\/v2\/comments?post=240902"}],"version-history":[{"count":10,"href":"https:\/\/global-technology.ch\/fr\/wp-json\/wp\/v2\/pages\/240902\/revisions"}],"predecessor-version":[{"id":242199,"href":"https:\/\/global-technology.ch\/fr\/wp-json\/wp\/v2\/pages\/240902\/revisions\/242199"}],"wp:attachment":[{"href":"https:\/\/global-technology.ch\/fr\/wp-json\/wp\/v2\/media?parent=240902"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}